DHK Privacy Policy — Our Commitment to Protecting Your Data

DHK (dhk.bio) is a trusted online gaming and betting platform in Bangladesh. We believe that protecting our members' privacy is not merely a legal obligation — it is a core ethical responsibility. This Privacy Policy explains how DHK collects your personal information, the purposes for which it is used, how it is kept secure, and the rights you hold in relation to your data.

By using any DHK service, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform. If you have any questions, don't hesitate to reach out to our support team.

1 What Information We Collect

DHK only collects information that is strictly necessary to operate our services. Below is a detailed breakdown of what data we collect, how, and why.

2 Purpose of Data Use

DHK uses the data it collects for specific purposes only. We never use your data for unnecessary or unrelated activities. The primary purposes of our data use are outlined below.

• Account Management: Your identity and contact details are used to create, verify, and securely manage your DHK account.
• Payment Processing: Financial information is used to process deposits and withdrawals successfully.
• Customer Support: Your information is used to respond to your complaints or queries quickly and accurately.
• Security Verification: Technical data is analyzed to detect and prevent fraud, money laundering, and unauthorized access.
• Platform Improvement: Statistical data is used to improve the user experience and develop new features.
• Legal Compliance: Data is retained and provided to meet regulatory requirements and comply with legal obligations.
• Personalized Experience: Your usage history is analyzed to send you relevant notifications about your favorite games or offers — but only with your consent.
• Responsible Gaming: Data is analyzed to monitor members' gaming behavior and provide timely support if signs of addiction are detected.

3 Data Protection Measures

DHK has implemented internationally recognized technical and administrative measures to protect your data. Our security framework operates across the following layers.

• Transport Layer Security (TLS): All web traffic is secured via TLS 1.3 protocol, reducing the risk of data theft or tampering to virtually zero.
• Encrypted Database: All stored sensitive data is secured with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security is applied through OTP verification every time you log in to your account.
• Firewall & DDoS Protection: Our servers are protected by enterprise-grade firewalls and DDoS mitigation systems.
• Staff Training: All DHK staff receive regular data protection training. Access to sensitive information is restricted to authorized personnel only.
• Regular Security Audits: Third-party security experts regularly conduct audits of our systems.

4 Cookie Policy

The DHK website uses cookies to function properly and enhance your browsing experience. Cookies are small text files stored on your device.

You can delete or disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

5 Sharing Data with Third Parties

DHK never sells your personal data or shares it unnecessarily with third parties. However, limited data sharing may be required in certain specific circumstances.

• Payment Processors: Only the information necessary to complete transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• Game Providers: Third-party game providers on our platform only receive data necessary to operate their games.
• Law Enforcement: Data may be disclosed to authorities under a court order or as required by applicable law in Bangladesh.
• Security Auditor: Authorized security experts are granted limited data access to verify the integrity of our systems.

6 Data Retention Period

DHK does not store your data indefinitely. A defined retention period is set for each category of information.

• Account Information: Retained for as long as your account is active, and for up to 5 years after closure.
• Financial Transaction Records: A minimum retention period of 7 years is mandatory under Bangladesh's financial regulations.
• Gaming Logs: Retained for up to 2 years for fraud investigation and dispute resolution.
• Communication Records (Chat / Email): Retained for up to 1 year to help improve customer service standards.
• Technical Logs: Retained for up to 90 days for security monitoring purposes.

Once the designated retention period ends, data is securely and permanently deleted to ensure it cannot be recovered.

7 Your Data Rights

Under DHK's Privacy Policy, you hold the following rights regarding your personal data. To exercise any of these rights, please contact our support team.

8 Protection of Minors

DHK strictly prohibits anyone under the age of 18 from registering or using the platform. We do not knowingly collect personal information from minors.

• Age Verification: Age verification via national ID or birth certificate is mandatory at the time of registration.
• Parental Controls: If a parent or guardian suspects their child is using this platform, please notify us immediately.
• Account Closure: If an underage account is identified after verification, it will be permanently closed immediately and all collected data will be deleted.

9 Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated Data Protection team. We take every request seriously and aim to respond as promptly as possible.

• Email: support@dhk.bio
• Response Time: Typically responded to within 24–72 hours.
• Complaints Process: Once your complaint is received, you will be issued a tracking number and notified of the resolution within 7 business days.

This Privacy Policy may be updated from time to time. For significant changes, you will be notified in advance via your registered email or SMS. The latest version will always be available on this page.