Legal documents

DHK Terms & Conditions — A Complete Guide for Members

Please read our Terms & Conditions carefully before using the DHK platform. This document covers your rights, responsibilities, and all important information related to DHK's services.

Last Updated: January 2026
Key Points

Key Highlights of Our Terms & Conditions

Here is a summary of the key sections of our Terms & Conditions for your convenience

Age & Eligibility Requirements

You must be at least 18 years old to use DHK. Membership by minors is strictly prohibited, and age verification will be carried out in any case of doubt.

One account policy

Each individual may only register one DHK account. Creating multiple accounts is a direct violation of DHK's rules and is subject to penalties.

Payment & Transaction Policy

DHK supports fast transactions via bKash, Nagad, and Rocket. A verified account is required to process withdrawals.

Bonus Wagering Requirements

Each bonus offer comes with specific wagering requirements. Please read the terms carefully before claiming any bonus.

Fair Play Guarantee

All DHK games operate on internationally certified RNG technology. Any attempt at manipulation or cheating will result in account termination.

Responsible Gaming Protection

To help you stay in control, DHK offers deposit limits, self-exclusion, and cooling-off periods. Your wellbeing always comes before the game.

1 Membership Eligibility

To create an account on the DHK platform and access any of its services, the following conditions must be met. DHK reserves the right to verify membership eligibility at any time.

  • Age Restriction: Applicants must be at least 18 years of age. Use of a DHK account by minors is strictly prohibited.
  • Valid ID: A valid national ID or passport number must be provided at the time of registration.
  • Active Mobile Number: An active Bangladeshi mobile number is required, which will be used for OTP verification.
  • Legal validity: Online gaming must be legal under the laws of your location or country.
  • Mental capacity: Members must use the platform consciously and of their own free will.

DHK reserves the right to verify age or identity at any time. Withdrawals may be placed on hold until verification is complete.

2 Account Rules

There are important rules governing every member's DHK account that must be followed at all times. These rules are in place to ensure the safety and fairness of the platform.

  • One Account Policy: Each individual may hold only one DHK account. If the same person creates multiple accounts, all accounts will be suspended and any balance held may be forfeited.
  • Accurate information: All information provided during registration must be accurate and truthful. Providing false information may result in account termination.
  • Password Security: Keeping your account password confidential is your responsibility. You should never share your password with anyone.
  • Account Transfer Prohibition: Selling, transferring, or lending your DHK account to another person is strictly prohibited.
  • Updating Your Information: Any changes to your personal information must be updated in your account immediately.

If account sharing or multiple accounts are detected, DHK reserves the right to close the account without prior notice.

3 Deposits & Withdrawals

All financial transactions on DHK are fully secure and transparent. Our payment system supports Bangladesh's most popular mobile banking methods.

Payment Methods Minimum deposit Minimum withdrawal Processing Time
BKash ৳ 300 ৳ 500 1–6ঘণ্টা
Nagad ৳ 300 ৳ 500 1–6 Hours
Rocket ৳ 500 ৳ 500 2–8 ঘণ্টা
  • Withdrawal via Same Method: Withdrawals must be made through the same payment method used for the deposit.
  • Verified Account: Withdrawals will not be processed until verification is complete.
  • Daily limit: The daily withdrawal limit is determined by your membership tier.
  • Third-Party Restriction: Withdrawals to third-party accounts and deposits from third-party sources are not accepted.

4 Bonus & Promotion Terms

DHK offers a variety of bonuses & promotions. Each bonus comes with its own terms and conditions, which you should read carefully before opting in. General bonus rules are outlined below.

  • Wagering Requirements: A specified wagering requirement must be completed before a bonus can be withdrawn. Each bonus carries its own wagering multiplier (typically x15–x30).
  • Bonus validity: Every bonus has a set expiry period. Any bonus left unused after that period will be automatically cancelled.
  • One Bonus at a Time: Multiple bonuses cannot be used simultaneously unless the offer explicitly states otherwise.
  • Game restrictions: Some bonuses are only valid on specific games. Not all bonuses may apply to every game.
  • Fraudulent Activity: If bonus system abuse is suspected, DHK may verify or suspend the account in question.
  • DHK's rights: DHK reserves the right to modify, cancel, or amend bonus terms and promotions at any time.

To view the full terms of our latest bonus offers and promotions, Promotions Page Visit.

5 Gaming Rules & Fair Play

DHK is committed to providing a fair and equal playing environment for all members. The rules below apply across all games on the platform.

  • RNG Certification: All games on DHK are powered by internationally certified Random Number Generator (RNG) technology, ensuring completely fair and verifiable outcomes.
  • Betting limits: Each game has set minimum and maximum betting limits. Bets outside these limits will not be accepted.
  • Technical Errors: If a technical error occurs during a game, the result of that round may be voided and the wager refunded.
  • Auto-Play Restrictions: Some games offer an auto-play feature, but it will automatically stop after a set number of rounds.
  • Fraud & Cheating: Any attempt to manipulate games using software, bots, or any other method will result in permanent account suspension and forfeiture of all winnings.
  • Live Game Rules: The dealer's decision is final in Live Casino games. Game results will not be reconsidered unless a technical error is involved.

6 Responsible Gaming Policy

DHK believes gaming should be purely for entertainment. We genuinely care about the mental and financial wellbeing of our members, and our Responsible Gaming Policy is strictly upheld.

  • Deposit limit: Members can set their own daily, weekly, or monthly deposit limits at any time.
  • Self-Exclusion: If you need a break from the platform for a set period, you can apply for self-exclusion.
  • Reality Check: At set intervals, DHK will remind members of the time spent and amount wagered during their gaming session.
  • Cooling-Off Period: Cooling-off periods are available from 24 hours up to a maximum of 6 months.

To learn more about responsible gaming, visit our Responsible Gaming Page View.

7 Account Suspension & Closure

Under the circumstances listed below, DHK reserves the right to temporarily suspend or permanently close a member's account without prior notice.

  • Creating or operating multiple accounts
  • Registering with fake or false identification
  • Bonus system abuse or fraudulent activity
  • Using third-party software or bots to manipulate games
  • Money laundering or suspicious financial activity
  • Threatening or harassing other members or DHK staff
  • Managing an Account on Behalf of a Minor

All balances and winnings in accounts found to be involved in fraudulent activity will be forfeited.

8 Privacy & Data Protection

DHK takes your personal data seriously. We follow internationally recognized data protection standards and will never sell your information to third parties.

  • SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
  • KYC Verification: DHK follows KYC (Know Your Customer) procedures to prevent suspicious activity.
  • Data retention: Member data is retained for a specified period in accordance with regulatory requirements.
  • Third-Party Disclosure: Your information will not be shared with any third party except where required by law.

For more details, visit our Privacy Policy read here.

9 Dispute resolution process

If a dispute or complaint arises, DHK follows a structured resolution process. All valid complaints are taken seriously.

  • First Step: Please submit complaints first to customer support via live chat or email. Most issues are resolved within 24 hours.
  • Step Two: If the support team is unable to resolve the issue, it will be escalated to senior management.
  • Third Step: If both parties are not satisfied, the dispute may be referred to an international arbitration body for resolution.
  • Complaint Deadline: To dispute a game result, you must contact us within 72 hours of the result being published.

To file a complaint, email us at: support@dhk.bio

10 Rules Update & Amendment Policy

DHK reserves the right to modify these Terms & Conditions, in whole or in part, at any time. The following process will be followed when changes are made.

  • Advance Notice: For significant changes, members will be notified at least 7 days in advance via their registered email or SMS.
  • Immediate Effect: Changes required for urgent legal or regulatory reasons may take effect immediately.
  • Continued Use: Continued use of the platform after any changes constitutes acceptance of the updated terms.
  • Archive: Previous versions of the Terms & Conditions are available upon request.

Check this page regularly. Continued use of the platform after any update will be considered acceptance of the revised terms.

✅ Done reading the rules? Time to play!

Following DHK's Terms & Conditions is straightforward — because they exist to protect you. Register now and enjoy Bangladesh's best gaming experience with a welcome bonus.

বাংলা